How long does a windshield replacement take?

Typically, a windshield replacement takes between 1 to 2 hours, depending on the vehicle and type of glass. We’ll ensure you’re back on the road quickly without compromising on quality.

Do you offer same-day windshield replacement?

Yes, we offer same-day windshield replacement in most cases. If you’re in a hurry, just let us know, and we’ll do our best to accommodate your schedule.

What is covered under your lifetime warranty?

Our Lifetime Warranty covers water leaks, air whistles, and defects related to craftsmanship or manufacturer issues for windshield and backglass replacements. If you notice any of these concerns, we’ll fix them at no additional cost.

Do you handle MPI insurance claims?

Yes! We specialize in managing all MPI insurance claims for our customers. We will handle the paperwork, submission, and communication with MPI, making the process as smooth and hassle-free as possible.

What types of auto glass do you repair and replace?

We replace windshields, backglass, door glass, side windows, and more. Whether you have a crack, stonechip, or need a full replacement, we’ve got you covered.

Why should I choose Viper Auto Glass?

We’re committed to providing the highest-quality auto glass services in Winnipeg, backed by our industry-leading lifetime warranty and a reputation for honesty and integrity. Our customers trust us because we deliver fast, reliable, and clean service every time.

Do you service all makes and models of vehicles?

Yes, we are fully licensed and insured, ensuring your peace of mind throughout the entire auto glass service process. And, we are MPI accredited, meaning we are authorized to handle MPI insurance claims efficiently. We are also proud to be Auto Glass Safety Council (AGSC) certified, following the highest industry standards to ensure safety and quality with every autoglass replacement or repair.

Privacy Policy

At Viper Auto Glass, we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, submit an online form, or use our services. By accessing our site or providing information, you agree to the practices described here.

1. Information We Collect

We collect the following types of information to better serve you:

Personal Information:

Name
Phone number
Email address
Vehicle make/model/year
Insurance and MPI claim details (if applicable)
Pickup/drop-off addresses

Non-Personal Information:

Device/browser type
IP address
Pages visited, time spent, and referral source
General location (from IP, used for analytics)

2. How We Collect It

We collect your information when:

You fill out our online contact form to request a callback, quote, or service
You communicate with us by email or phone
You visit our website (via Google Analytics tracking)

3. How We Use Your Information

We use your information to:

Schedule appointments and follow up on inquiries
Handle your MPI auto glass claims efficiently
Provide our free pickup and drop-off service
Send occasional service updates or limited promotional offers
Improve our website functionality and customer experience

We will never collect more information than necessary, and we only use your data to provide the best possible service.

4. Data Protection & Storage

Your personal data is stored securely in a protected cloud environment with advanced IT cybersecurity protocols. Access is restricted to authorized staff only. We follow best practices to safeguard your information from unauthorized access, misuse, alteration, or loss.

While no digital system is 100% immune to breaches, we take all reasonable precautions to ensure your data remains safe and confidential.

5. Sharing of Information

We do not sell or rent your information to anyone. We may share your data only when necessary:

To complete a service or file an MPI claim on your behalf
With trusted third-party service providers (e.g., IT support or scheduling tools) under strict confidentiality
When required by law or to protect our legal rights

6. Cookies & Analytics

Our website uses cookies and Google Analytics to track how visitors use the site, so we can improve usability and performance. This data is aggregated and does not identify individuals. You may disable cookies through your browser settings if you prefer.

7. Promotional Emails

If you provide your email address, we may occasionally send promotional messages related to special offers, seasonal reminders, or important service updates. You may unsubscribe at any time using the link provided in each email or by contacting us directly.

8. Data Retention

We retain customer data only as long as necessary:

For service follow-ups and warranties
To fulfill legal or insurance obligations
To support internal records and customer history

You may request the deletion of your information at any time, unless we are legally required to retain it.

9. Your Rights

You have the right to:

Access and review your personal data
Correct inaccuracies
Request deletion (when legally permitted)
Opt out of non-essential communications

To exercise your rights, email us at: info@viperautoglass.ca